Many of the employees of Robot Entertainment worked on Age of Empires III as while employed by Ensemble Studios. Robot Entertainment was responsible for the community support for Age of Empires III until January 2011. Robot Entertainment is no longer responsible for the community support and any further questions about support for the game can be submitted to Microsoft via AgeCommunity.com.
General FAQ link for AOE III http://www.agecommunity.com/faq_general.aspx
For support on Age of Empires 3 please submit a ticket to Microsoft.